AGB

Effective date: 2 April 2025

1. Scope and Provider

These General Terms and Conditions (GTC) apply to all orders placed through the online store www.michaelserge.co.uk by consumers residing in the United Kingdom.

Provider:
BM ALBIN POPŁAWSKI
Albin Kamil Popławski
ul. Sucha 172, 66-004 Zielona Góra, Poland
Email: shop@michaelserge.com
Phone (UK Support): +44 204 577 2996
Poland: +48 800 003 282, +48 22 230 4295, +48 68 838 3500

2. Conclusion of Contract

• The product presentations in the online shop are not binding offers but invitations to submit a purchase order.

• By clicking the "Buy now" button, the customer places a binding order.

• A purchase agreement is only formed when the Provider confirms the order via email.

3. Prices and Payment

• All prices are in GBP (£) and include applicable UK VAT.

• Accepted payment methods:

  • Credit and debit cards (Visa, Mastercard, Maestro)

  • PayPal

  • Klarna

  • Stripe

  • Bank transfer

  • Cash on delivery (if available in the UK)

• Prices and any shipping costs are shown during the checkout process.

4. Shipping and Delivery

• Orders are shipped via trusted courier services.

• Delivery within the UK typically takes 2–4 business days.

• Standard shipping within the UK is free for orders over £100; below this threshold, a flat rate of £19.99 applies.

• Delivery costs and times for other countries can be found on the "Delivery and Payments" page.

5. Right of Withdrawal

• Consumers have the right to withdraw from the contract within 30 days without providing a reason.

• To exercise this right, contact us by email or through the return form available in the store.

• Return shipping within the UK is free for all returns initiated via our support system.

• Full details on the right of withdrawal are available in the "Returns and Complaints" section.

6. Warranty and Liability

• Legal UK consumer warranty rights apply.

• The Provider is not liable for misuse or improper handling of the goods.

• Any product defects must be reported promptly with supporting photos or description.

7. Data Protection

• Personal data is processed in accordance with the applicable UK GDPR and our Privacy Policy.

• Full details are available on our "Privacy Policy" and "Cookie Policy" pages.

8. Final Provisions

• These Terms are governed by the laws of Poland and applicable UK consumer protection law.

• If any provision is deemed invalid, the validity of the remaining provisions remains unaffected.

• Any changes to the GTC will be communicated via the website.

• Use of the online store implies acceptance of these terms and conditions.